Research Supervisor- Hybrid- West Sacramento, CA

Summary

The Research Supervisor leads the day-to-day operations of the Research team which consists of the Research Analyst Unit (RAU) and Correspondence Specialist Unit (CSU), ensuring the timely and accurate completion of research activities, issue resolution, and operational deliverables. This role provides leadership, coaching, and guidance to the Research team while serving as a subject matter expert for complex provider, claims, policy, and operational inquiries.

Partnering with internal departments, clients, and external stakeholders, the Research Supervisor drives operational performance, monitors key metrics, and supports continuous improvement initiatives. The position is responsible for developing staff capabilities, promoting operational consistency, ensuring compliance with contractual and regulatory requirements, and maintaining a high standard of service excellence across the research function.

Your role in our mission

• Lead and oversee the daily operations of the Research team, ensuring appropriate workload distribution, productivity, quality, and adherence to service level expectations.
• Provide leadership, coaching, performance management, and professional development for Research Analysts, including onboarding, training, mentoring, and ongoing feedback.
• Serve as the primary escalation point and subject matter expert for complex provider, claims, policy, reimbursement, and operational inquiries, ensuring accurate research, analysis, and resolution.
• Collaborate with clients, stakeholders, and cross-functional teams to resolve issues, support organizational initiatives, identify trends, and implement process improvements that enhance efficiency, quality, and customer experience.
• Drive operational excellence through performance monitoring, quality assurance, compliance oversight, and the development of procedures, training materials, and knowledge resources that support consistent and effective operations.

What we're looking for

• Bachelor’s degree in business, Healthcare Administration, Public Administration, or a related field, or an equivalent combination of education and experience.
• Five or more years of experience in research, analysis, provider support, claims resolution, healthcare operations, or related functions, including at least two years of leadership or supervisory experience.
• Demonstrated ability to analyze and resolve complex operational, regulatory, policy, or provider-related issues using strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills, with the ability to effectively engage leadership, stakeholders, and cross-functional teams.

What you should expect in this role

• This is a hybrid position supporting California’s Medi-Cal program. 
• Supervision of a team of research staff supporting provider, claims, and operational research activities.
• Frequent collaboration with clients, operational leadership, provider services, claims administration, policy teams, and information technology partners.
• Responsibility for meeting operational performance goals, quality standards, and customer experience expectations.
• Opportunities to lead process improvement initiatives and contribute to strategic operational decisions.

 The deadline to submit applications for this posting is November 15, 2026

Remote/Hybrid Work Expectations:

This position is designated as a remote/hybrid role for employees residing and working in California. Employees are required to perform their work from their approved home work location within California. Remote work is not intended to permit employees to work from any location of their choosing. Any request to temporarily work from a different location, including another city, county, or state, must receive prior management approval and comply with all company policies and business needs.

Time-Off Eligibility:
Employees are not eligible to request Flexible Vacation during their first ninety (90) calendar days of employment unless otherwise discussed with and approved by the hiring manager. Any exception must be approved by management prior to the employee's start date and documented accordingly.