Senior Assistant Field Technician - Hybrid South San Jose, CA

Date: Sep 19, 2025

Location:

Any city, CA, US, 99999

Req ID: 32743

Work Mode: Full-Time onsite (5+ days per week)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

The Infrastructure Remote Maintenance Technician is responsible for providing onsite and remote hardware and workstation support to County sites and Points of Presence (PoP) locations in alignment with established Service Level Agreements (SLAs). This role ensures workstation, peripheral, and infrastructure devices remain operational, compliant, and secure by performing diagnostics, repairs, replacements, installations, and preventative maintenance. The technician documents all activities in ServiceNow and escalates critical events to maintain service availability and meet performance requirements.

Your role in our mission

Perform field service dispatch calls to County and Depot locations, providing hardware repair, replacement, and maintenance services.
Support workstation hardware, peripherals, software configuration, and imaging in compliance with project standards.
Install and configure routers (e.g., VeloCloud), cables, adapters, and connectors for proper hardware functionality.
Document activities in ServiceNow tickets and complete Service Maintenance Activity (SMA) forms for inventory changes.
Ensure compliance with NIST 800-53 Rev. 4 (MA-2, MA-5, MA-6, MA-7) standards for maintenance, remote access, and sanitization.
Respond promptly to dispatch, diagnosis, and repair time requirements based on ticket priority:

Urgent/High: Dispatch ≤ 2 hours, Diagnose ≤ 1–2 hours, Repair ≤ 2–4 hours

What we're looking for

2+ years of field service, IT support, or hardware maintenance experience.
Proficiency in workstation setup, configuration, imaging, and peripheral support.
Knowledge of network equipment installation (routers, cabling, adapters).
Experience with ticketing systems (preferably ServiceNow).Strong troubleshooting, communication, and documentation skills.
Familiarity with data sanitization tools (BitRaser, BitLocker) and IT security standards.

What you should expect in this role

This position will require you to commute to South San Jose, CA area.
Valid driver’s license and ability to travel to County and Depot locations.
Video cameras must be used during all interviews, as well as during the initial week of orientation
The deadline to submit applications for this posting is October 3, 2025

The pay range for this position is $35,700.00 - $51,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.