Senior Business Analyst

Summary

As a Senior Business Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Play a critical role in ensuring Gainwell meets client objectives by leading and contributing to business analysis efforts across IT and client‑facing projects.

• Serve as a knowledgeable bridge between clients, project managers, and technical teams to gather, analyze, document, and communicate business requirements and expected outcomes
• Support and manage client‑driven Change Requests and Orders, ensuring scope, intent, and impacts are clearly understood and documented
• Partner with developer leads and technical subject matter experts to analyze requirements, propose solution options, and finalize design approaches while understand downstream system impacts
• Coordinate with leaders to plan and schedule development work, identifying dependencies, risks, and sequencing needs
• Maintain strong attention to detail across documentation, internal processes, and communications to ensure accuracy and alignment between internal teams and client stakeholders
• Analyze test results and coordinate testing activities with technical and Testing Teams to validate outcomes and ensure solutions meet business expectations
• Use analytical tools and structured analysis techniques (e.g., spreadsheets, reporting methodologies, or similar tools) to assess impacts, support decision‑making, and identify trends or issues
• Maintain awareness of multiple moving parts across initiatives, proactively preparing project managers and people leaders with insight into upcoming work, risks, and dependencies
• Provide informal guidance and support to less‑experienced Business Analysts, promoting consistency, quality, and shared understanding
• Build and sustain strong working relationships with team leads, developers, and client stakeholders, demonstrating professionalism and resilience in demanding client environments

What we're looking for

• Approximately 5–6 years of experience in a Business Analyst or similar role supporting technology initiatives
• Proven ability to work independently in complex, client‑facing environments
• Strong experience translating business needs into clear, actionable requirements and solution designs
• Solid understanding of system development life cycle concepts, including configuration, development, testing, and implementation
• Proficiency with analytical and requirements‑management tools
• Excellent written and verbal communication skills, with the ability to tailor messaging for business, technical, and client audiences

Preferred Qualifications

• Experience supporting Medicaid and/or Medicare or other regulated environments
• Strong business process analysis and continuous improvement mindset
• Demonstrated ability to influence outcomes and drive alignment without direct authority
• Professional maturity and presence when engaging with clients, leadership, and cross‑functional teams

What you should expect in this role

• Fully remote options from continental US locations only
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• This posting is intended for pipelining. This is a developing position therefore the job description is subject to change.

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