Senior Business Analyst - Resource Manager - California

Summary

As a Senior Business Analyst - Resource Manager - California at Gainwell, you will be part of an innovative healthcare technology company with a mission to serve the healthcare needs of our communities. Most importantly, you’ll have the chance to grow and develop as a professional through our exception development opportunities. The Resource Management position enables accurate workforce planning and cost alignment, ensuring timely staffing and optimized resource utilization. Here are the details on this position.

Your role in our mission

Play a critical part in ensuring Gainwell is meeting our clients’ objectives in important areas.

• Ensures consistent adherence to workforce planning processes, timelines, and governance requirements.
• Maintains data integrity across workforce planning systems and ensures timely reporting for leadership.
• Partners with Finance to maintain and update monthly labor forecast plan.
• Engage talent acquisition and vendors to staff open positions, ensuring we have resources with the skills needed to support our client.
• Provide data-driven insights for staffing decisions.

What we're looking for

• Bachelor's degree or equivalent combination of education and experience (business management, contact center or related field preferred).
• Six or more years of functional area experience (workforce planning, contact center operations, vendor relations, human resources, procurement, information technology, etc.).
• Strong relationship management skills, with demonstrated ability to effectively navigate and mediate conflict and foster direct dialog with vendors, external clients, employees, account partners, and internal business teams.
• Modern understanding of budget development, control and assurance methods, and project
  management software.
• Ability to translate broader program objectives of a program into clear and achievable project
  milestones.

Other Qualifications

• Business and analytical problem-solving skills.
• Good communications skills.
• Ability to work independently.
• Ability to follow oral and written directions.
• Proficiency with Excel and reporting tools.

What you should expect in this role

• Must reside in the State of California;
• Remote Position with semi-occasional in office requirements

• Video cameras must be used during all interviews, as well as during the initial week of orientation. 

  • Do not use AI tools, virtual backgrounds/filters, or visual enhancements during interviews.

• Please ensure you join video meetings from a quiet location with a stable internet connection. Video is required, so please test your camera and microphone in advance.

• The deadline to submit applications for this posting is September 17, 2026

• #LI-HC1