Senior Client Business Analyst

Summary

As a Senior Client Business Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Take charge and focus on how we can meet critical needs to help clients deliver better health and human services outcomes.

• Work closely with the client to elicit and document business requirements, making recommendations according to the client’s business priorities
• Provide excellent customer service to external customers handling all aspects of client relations
• Demonstrate the ability to interpret client policy and translate them to business requirements
• Coordinate workstreams and teams on IT projects to align solutions with client business priorities
• Demonstrate your knowledge as SME and liaison for clients and internally between technical and non-technical workers to transform requirements into real results
• Delegate work across teams, and coach and monitor project team members to plan, design and improve complex business processes and modifications
• Support quality control as you approve and validate test results to verify that all requirements have been met
• Innovate process improvements to advance efficiencies among the team
• Maintain and improve business analyst document templates in a rapidly evolving environment

What we're looking for

• Six or more years of experience working as a business analyst or ‘requirements translator’ between technical and non-technical personnel, with 3 or more years of Medicaid and Medicare experience preferred
• Six years of experience producing and/or reviewing SDLC test case artifacts. Ability to explain testing strategy and testing results to the client
• Strong working knowledge of the Microsoft suite of tools
• Ability to clearly and concisely translate technical requirements to a non-technical audience
• Skills working with business processes and process re-engineering
• Curiosity to solve complex problems and strong interpersonal skills to interact with and influence clients and team members
• A strong team player with focus on client satisfaction

What you should expect in this role

• Opportunities to travel through your work (0-10%)
• Fully remote from most US locations
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• Must be available 8a-5p eastern time for client meetings
• The deadline to submit applications for this posting is December 17, 2025
• #LI-HC!