Senior Manager, Service Delivery (Remote in USA)

Summary

As Senior Manager – Service Delivery, you will own the end-to-end delivery of mission-critical technology initiatives, including Design, Development, and Implementation (DDI) projects. This role demands a unique blend of strategic leadership and hands-on project management expertise; someone who can roll up their sleeves and drive results across the full SDLC. You will lead cross-functional teams, manage client relationships, and ensure high-quality delivery of IT solutions that improve public health and government services. If you have a proven track record of implementing products, enterprise systems, managing scope and risk, and delivering outcomes that matter, this is your opportunity to make a lasting impact.

Your role in our mission

• Lead End-to-End Delivery: Own full SDLC for IT product implementations from requirements validations through development, testing, data migration, deployment, and post-go-live support.
• Drive Program Success: Manage DDI projects, ensuring alignment with client objectives, timelines, and compliance standards.
• Hands-On Leadership: Actively engage in technical discussions, and issue resolution, not just oversight.
• Client Partnership: Build strong relationships with public sector clients, serving as a trusted advisor and escalation point.
• Project Governance: Apply PMP best practices for planning, deliverables management, risk management, and quality assurance across all engagements.
• Team Development: Mentor and guide project managers, business analysts, and technical leads, fostering a culture of accountability and excellence.
• Cross-Functional Collaboration: Coordinate with various internal, cross functional teams to ensure seamless delivery for the client.
• Scope and Budget Management: Oversee estimation, pricing, and change control for complex IT implementation projects.

What we're looking for

• Bachelor’s degree in Information Systems, Computer Science, or related field.
• 10+ years of experience in IT project or program management, with 3+ years in senior leadership roles required. Advanced knowledge of project management tools and methodologies, Agile or Waterfall hybrid experience preferred.
• 8+ years of IT Consulting experience in State & Local Government, with experience working with cross-functional teams and offshore or onsite delivery models required. Familiarity with Medicaid and other public sector frameworks preferred.
• Proven success delivering enterprise IT solutions and managing end-to-end SDLC in complex environments, with strong technical understanding of system architecture, integration, and data flows required.
• PMP certification required.

What you should expect in this role

• This is a full-time permanent regular salaried (W-2) employee position.
• Monday through Friday work schedule (40 hours per week).
• Opportunities to travel for client meetings, up to 10%.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload.  Greater speeds will of course provide better performance.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• This position will remain posted to take applications until January 16, 2026. Applying does not gurantee an interview.

#LI-NB1

#LI-REMOTE