Senior Manager Service Delivery

Date: Aug 6, 2025

Location:

Any city, CA, US, 99999

Req ID: 31923

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

We are seeking a dynamic and technically proficient Senior Manager, Service Delivery to lead the delivery and implementation of healthcare technology solutions, including Immunization Registries and other public health systems. This role combines leadership, client engagement, and hands-on technical expertise to ensure successful service delivery and application implementation.

Your role in our mission

Lead service delivery operations for healthcare systems, ensuring performance, reliability, and compliance.
Manage the full lifecycle of application implementations for new clients, including requirements gathering, configuration, integration, testing, deployment, and post-go-live support.
Oversee Immunization Registry, Early intervention platforms and other public health systems, ensuring alignment with CDC and state-level requirements.
Collaborate with clients, public health agencies, and internal teams to deliver tailored solutions that meet business and regulatory needs.
Ensure compliance with healthcare regulations such as HIPAA, HL7, and FHIR standards.
Drive continuous improvement in service delivery processes, SLAs, and KPIs.
Lead cross-functional teams including developers, analysts, and support staff.
Provide technical guidance and support in system architecture, integration, and troubleshooting.
Manage incident response, root cause analysis, and resolution for system issues.
Develop and maintain technical documentation, SOPs, and client-facing materials.

What we're looking for

8+ years of experience in IT service delivery, with at least 3 years in a healthcare setting.
Proficiency in programming languages such as Java, .NET, and scripting tools for system integration and automation.
Technical proficiency in system architecture, cloud platforms (e.g., Azure, AWS), and enterprise applications.
Experience with HL7, FHIR, and other healthcare interoperability standards.
Familiarity with Agile methodologies and DevOps practices.
Excellent leadership, communication, and stakeholder management skills.
PMP or ITIL certification (Preferred)

What you should expect in this role

Fully Remote Opportunity – Work from anywhere in the U.S.
Minimal Travel Required – Occasional travel opportunities (0-10%).
Video cameras must be used during all interviews, as well as during the initial week of orientation
Ability to work in a team environment

The pay range for this position is $115,900.00 - $165,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.