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Senior Operations Manager Coordination of Benefits

Date:  Sep 19, 2022

Any city, NC, US, 99999

Req ID:  9305

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 


•    Manages the day-to-day production regimen of multiple Operational groups.
•    Provides direction to operational teams and communicates departmental and organizational goals and objectives.
•    Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs.
•    Serves as liaison between Operations and various cross functional groups (IT, Client Engagement).
•    Is direct escalation point for client identified Operational issues.
•    Partners with functional areas or departments to integrate new, enhanced, and existing service offerings for accounts.

Your role in our mission 
•    Supervise a team comprised of Exempt, non-exempt employees, or contingent workforce with well-defined scope, including directing daily work activities/priorities, time tracking, people recruitment and development, cost management and workforce planning.
•    Provides supervision and guidance within multiple functional areas.
•    Responsible for hiring tasks. 
•    Manage team and individual performance. Monitors team members’ progress on goals.
•    Ensure services are provided on time and with robust quality.
•    Ensure processes and procedures, are documented, and reviewed/updated on a regular basis.
•    Coordinates with cross functional teams to implement Client change requests
•    Lead team toward operational excellence by monitoring KPI’s, ensuring team goals and contractual commitments are met.
•    Monitors Service Level Agreements.
•    Provides and present on production data to upper management as appropriate.
•    Good people management ability and handles all people care related activities.
•    Creates a working environment that is conducive to individual growth, high performance, challenging and rewarding.

What we’re looking for 
•    10 or more years working experience in an Operations, project management role.
•    5 or more years of leadership or supervisory experience.
•    Lean Six Sigma Green Belt or experience preferred.

What you should expect in this role

  • Fully remote opportunity with the option to work anywhere within the United States 


The pay range for this position is $81,000.00 - $101,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.


We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.


Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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