Senior Operations Manager Coordination of Benefits (Distribution Ops)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 
 

• Manages the day-to-day production regimen of multiple Operational groups.
• Oversees and leads production operations through vendor activities 
• Lead management of automated/mechanized mail processing offsite activities
• Identifies and manages service improvements to increase customer satisfaction. 
• Manages and ensures delivery of projects meet client and company expectations and needs.
• Serves as liaison between Operations and various cross functional groups (IT, Client Engagement).

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Your role in our mission

• Supervise a team comprised of Exempt, non-exempt employees, or contingent workforce with well-defined scope, including directing daily work activities/priorities, time tracking, people recruitment and development, cost management and workforce planning.
• Manage outsourced distribution ops activities
• Responsible for hiring tasks. 
• Manage team and individual performance. Monitors team members’ progress on goals.
• Ensure services are provided on time and with robust quality.
• Ensure processes and procedures, are documented, and reviewed/updated on a regular basis.
• Coordinates with cross functional teams to implement Client change requests
• Lead team toward operational excellence by monitoring KPI’s, ensuring team goals and contractual commitments are met.
• Monitors Service Level Agreements.
• Provides and present on production data to upper management as appropriate.
• Good people management ability and handles all people care related activities.
• Creates a working environment that is conducive to individual growth, high performance, challenging and rewarding.

What we're looking for

• 5 or more years of leadership or supervisory experience
• Experience with Labor arbitrage
• Demonstrated capacity with technology (SQL, BI platforms, EDI)
• Demonstrated ability leading a remote workforce
• Experience with Print and Mail operations

What you should expect in this role

• This is a hybrid position,
• Candidates must reside in Dallas Ft. Worth Area

Note

• Video cameras must be used during all interviews, as well as during the initial week of orientation.

#LI-REMOTE
#LI-JA1
 

The pay range for this position is $79,000.00 - $112,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.