Share this Job
Apply now »

Senior Professional Service Delivery Coordinator

Date:  Sep 12, 2022
Location: 

Any city, PR, PR, 00000

Req ID:  9660

Summary

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Your Role In Our Mission

Job Responsibilities 

  • Facilitates the resolution of account specific service problems and the prioritization of work requests
  • Coordinates communications between functional areas or departments and clients to resolve incidents and complete service requests
  • Ability to write reports, business correspondence, and procedures
  • Ability to define problems, collect data, establish fact, and reach conclusions
  • Ability to facilitate root cause analysis activities resulting in a formal RCA document
  • Ability to maintain strong internal controls to meet client service level requirements
  • Ability to maintain a high energy level while completing time-constrained activities
  • Solid understanding of ITIL methodology

What We Are Looking For

  • Six or more years of support of IT services
  • Three or more years of supervisory experience
  • ITIL Foundation certification preferred

Apply now »