Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

The role supports the day-to-day operations of the department by managing cases from creation through recovery, validating third-party liability information, preparing legal and claim documentation, and ensuring cases progress efficiently through workflow. This position also provides training and operational support to leadership while maintaining professional communication with attorneys, court staff, healthcare providers, and other stakeholders.

Your Role in Our Mission

• Support the supervisor in managing daily operational workflows, maintaining procedures, and assisting with day-to-day departmental functions.
• Provide training, coaching, and mentoring to staff as appropriate.
• Manage cases from creation through recovery, maintaining accurate notes and ensuring timely progression through the case management workflow.
• Research and validate third-party liability, probate, and beneficiary asset information through document review and legal research.
• Prepare correspondence, liens, claims, and related documentation to advance cases toward recovery.
• Negotiate and resolve claim/lien settlements per contract guidelines, process disputes, and collaborate with attorneys and stakeholders.
• Maintain professional communication with attorneys, court staff, healthcare providers, clients, and other counterparties, while prioritizing critical deadlines and analyzing case information from multiple sources to support revenue recovery.

What We’re Looking For

• Self-starter with strong ability to multi-task, prioritize, and meet deadline-driven demands.
• Ability to train, coach, and mentor others effectively.
• Professional communication skills with the ability to interact at all levels internally and externally.
• Flexible and adaptable in a fast-paced, changing environment.
• Ability to handle pressure while managing multiple initiatives simultaneously.

What you should expect in this role

• Must work 1-2 days on-site a week
• Hours will be within the range of 7:00AM - 5:00PM EST, Monday through Friday
• Must reside in NC

LI-HYBRID #LI-SA1

The pay range for this position is $30,500.00 - $43,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.