State Contract Program Director

Summary

Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, flexibility, learning, and career development. You’ll have the opportunity to add to your technical credentials and certifications while enjoying a great company culture above all. We are looking for a talented Program Director who will have the responsibility of supporting the Vice President with overall service delivery, satisfaction of assigned commercial clients while ensuring revenue generation and client satisfaction.

What we're looking for

We are seeking a talented Program Director with a go-getter mentality who would be responsible for the successful sales and delivery of Gainwell services to Government client(s) in accordance with contract requirements. This individual will oversee routine delivery of client services and day-to-day management of client relationships and overall contract of P&L.

Your role in our mission

Essential Job Functions

• Introduces, negotiates, and implements new projects to expand scope of engagement
• Serves as the primary liaison with clients, and is responsible for overall client satisfaction
• Engages in the strategy and development of government affairs programs, specific to assigned account(s)
• Works with Operations and IT resources as well as leaders to ensure key client deliverables, SLAs, and revenue goals are met/exceeded
• Identifies sources of revenue through process improvements, client relationships, local policy initiatives, and strategic agendas and partnerships
• Monitors competitor landscape through constant review of competitor activity or wins. Tracks legislative and regulatory initiatives through consistent reporting
• Ensures up to date and thorough tracking of state Information System initiatives, (including MES) related module education, bidding, partnering, and implementation project management
• Establishes and implements short- and long-term strategies to deliver services to customers within reasonable schedules and budgets.
• Establishes and communicates goals and objectives, defines methodologies, while communicating broadly to help ensure overall coordination for cross-functional teams.

Basic Qualifications

• 6+ years of account management experience (within one of the following areas: Health Insurance, Government, Client Service/Business to Business, Health Policy)
• 5+ years project management experience
• 2+ years’ experience directly managing staff
• 2+ years Medicare and Medicaid experience — MITA experience preferred
• Project management Certification (PMP) Strongly preferred

Additional Job Functions (As Needed)

• Advanced ability to manage projects with demonstrated knowledge and experience in project management techniques, software, and tools, including Lean and Six Sigma
• Supervisory oversight of additional account management staff, with responsibility for hiring, training, development, and performance management

What you should expect in this role

Work Environment

• Fully Remote (within the US)