Subrogation Call Center Supervisor

Date: Mar 3, 2026

Location:

Any city, OH, US, 99999

Req ID: 34864

Work Mode: Virtual (Exception only)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Subrogation Call Center Supervisor, you will lead the daily operations of a remote customer service team supporting subrogation-related activities. In this role, you will drive performance, quality, and service level objectives while fostering accountability, engagement, and continuous improvement. At Gainwell, you will play a key leadership role in ensuring operational excellence while supporting our mission to reduce fraud, waste, and abuse in the healthcare system.

Your role in our mission

Supervise, coach, and develop remote call center agents and team leads
Monitor and manage key performance indicators (adherence, productivity, quality, AHT, SLAs)
Conduct performance evaluations, coaching sessions, and corrective action when necessary
Oversee staffing coverage, scheduling, attendance, and real-time queue management
Review calls for quality assurance and provide actionable feedback
Handle escalated customer concerns and ensure timely resolution
Ensure adherence to policies, procedures, and regulatory requirements
Support onboarding, training, and continuous improvement initiatives
Maintain accurate documentation related to performance and compliance
Collaborate with leadership and cross-functional teams to support operational excellence

What we're looking for

High School Diploma/GED
Minimum 1 year of supervisory or team lead experience in a call center environment (remote preferred)
2–3 years of call center experience in a high-volume, metrics-driven environment
Strong knowledge of call center performance metrics (adherence, quality, productivity, SLAs) and performance management practices
Demonstrated experience coaching employees to achieve performance goals and improve results
Ability to manage escalated customer issues while ensuring compliance with policies and regulatory requirements

What you should expect in this role

Fully remote work environment requiring a secure and distraction-free home office
Leadership responsibility for a performance-driven, high-volume team
Ongoing coaching, performance management, and reporting responsibilities
Participation in leadership meetings and operational planning activities
Flexible scheduling, including potential evenings or extended hours based on business needs
A fast-paced, metrics-focused environment requiring strong organization and accountability
Video cameras must be used during all interviews, as well as during the initial week of orientation.
To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.
To test your internet speed, go to Google and search for “Internet Speed Test.”

The deadline to submit applications for this posting is March 10, 2026.

#LI-REMOTE #LI-JA1 #LI-CM1

The pay range for this position is $48,400.00 - $69,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.