Trust Recovery Specialist - Remote

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

​As a Trust Recovery Specialist - Remote at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your Role in Our Mission

In this role, you will support the Supervisor in managing the daily operations of the department while helping drive efficiency, quality, and team performance.

• Assist the Supervisor with day-to-day operational activities and departmental priorities.
• Provide training, coaching, and mentoring to team members as needed.
• Serve as an escalation point for operational or employee-related issues.
• Prepare and deliver reports, metrics, and operational updates to leadership.
• Support the management of workflows and ensure internal and external Service Level Agreements (SLAs) are consistently met.
• Administer and reinforce departmental and corporate policies in alignment with company values and standards.
• Assist in developing and maintaining procedures, schedules, and workflow documentation.
• Identify opportunities for process improvements and operational efficiencies.
• Organize and facilitate team meetings when required.

What We’re Looking For

• High School Diploma required; Bachelor’s degree preferred
• Minimum of 8 years of related professional experience
• Paralegal or Medicaid experience
• Trust experience preferred
• Self-starter with strong responsiveness, the ability to effectively train others, adaptability to change, and strong prioritization skills to manage urgent versus important tasks.

What You Should Expect in This Role

• Remote position – open to candidates located anywhere in the United States.
• Schedule: Monday through Friday with flexible working hours.
• Video camera usage is required for all interviews and during the first week of orientation.
• Reliable broadband internet is required with minimum speeds of 24 Mbps download and 8 Mbps upload (higher speeds recommended).
• Internet speed can be verified by searching “Internet Speed Test” on Google.
• Ability to work independently in a remote or hybrid environment while maintaining productivity and communication standards.

The deadline to submit applications for this posting is February 4, 2026.

#LI-REMOTE #LI-JA1 #LI-CM1

The pay range for this position is $32,700.00 - $46,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.