Vice President, Sector Performance

Summary

Gainwell is the leading provider of technological solutions that are vital to the administration and operations of health and human services programs. Gainwell has over 50 years of proven experience, a reputation for service excellence and unparalleled industry expertise. Gainwell, with more than 10,000 employees, supports clients across 42 U.S. states and territories with offerings including Medicaid Management Information Systems (MMIS), fiscal agent services, program integrity, care management, immunization registry and eligibility services.

At Gainwell, it’s easy to see the positive impact of what we do. The passion you bring to your career ultimately benefits the lives improved by services we provide to our clients. We encourage you to challenge yourself, learn and grow in a company that thrives on innovation. We go beyond entering new arenas to shaping markets with transformational experiences that redefine our business. The difference is clear.

Your role in our mission

• Serves as a key contributor to shaping the company's vision and direction for a global delivery model. Responsible for an operational model for one of Gainwell’s five sectors that delivers exceptional client service with minimal complexity.
• Manage and track results across all dimensions of Gainwell’s account performance strategy: program delivery, customer relationships, financial targets, account operations.
• Leads strategies to execute on key levers of success for Gainwell’s customers (service level agreements, value adds, etc.).
• Establishes value through direct relationships with senior customers.
• Provides an independent voice and advice on on-going projects and accounts to ensure compliance and consistency in the delivery of offerings.
• Directs, manages, and oversees budget; ensures activities are appropriately funded, coordinated and managed according to the guidelines/constraints of resource allocations. Balances cost saving measures with needs of department.
• Works with Portfolio Management, Marketing/Sales, and Account Leadership executives to ensure alignment of processes and technology with company and customer needs.
• Organizes and directs Global Delivery resources with orientation towards company's go-to-market strategy and portfolio of client commitments.
• Ensures delivery costs are within or better than the delivery costs contracted in the service delivery agreement. Develops a strategy for use of leveraged service centers to enhance cost effective service delivery.

What we're looking for

• Twenty or more years of related operational and customer-facing experience
• Fifteen or more years in a supervisory or management capacity included
• Experience working with a product and services delivery in a global environment
• Experience working in a global organization of size, scope and complexity
• Experience working with management implications of various forms of financial data and contracts/service agreements

What you should expect in this role

• This is a remote opportunity with some annual travel expected.

This posting is intended for pipelining. We will accept applications on an ongoing basis.