Workflow Eligibility Helpdesk Hybrid (OK)

Date: Feb 11, 2025

Location:

Any city, OK, US, 99999

Req ID: 28040

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The qualified candidate will be responsible for processing documentation sent in by Members applying for Soonercare. They will also be responsible for assisting with the help desk calls as scheduled by the supervisor or in person at the agency periodically. Responsibilities could change as directed by the supervisor depending on the need.

Your role in our mission

Hours are 8am-5pm (Monday thru Friday)
Enters data sent in by the members to help determine eligibility and assist members calling with questions regarding their qualifications.
Develops understanding of the client’s business and applies knowledge to support efficient procedures and adherence to service level agreements. Contributes to problem identification and resolution
Interprets, audits and reconciles reports for accuracy or completeness.
Handles company confidential data according to policy and guidelines.
Adheres to existing policies and procedures.

What we're looking for

Outstanding customer service with help desk/call center background a plus
Ability to multitask and work with multiple computer applications
Good internet service is required for all positions
Must be able to use a computer proficiently
Ability to demonstrate good oral, written and telephone communication skills
Ability to build and maintain relationships with customers, peers and support partners
Ability to work in a team environment
Bilingual a plus but not required

What you should expect in this role

On-site training at Oklahoma City, OK
Hybrid after training unless otherwise specified by your supervisor
Qualified candidates may be contacted by our recruiting center located in Florida

#LI-HYBRID #LI-JW1

The pay range for this position is $28,500.00 - $40,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.