Professional 2 Network Engineer

Summary

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Your role in our mission

• Provide expert technical support by effectively communicating with customers in the India office to identify and resolve technical issues.
• Address user tickets related to hardware, software, and networking concerns within the India office.
• Guide users through the installation of applications and computer peripherals, offering clear and concise instructions to the India office staff.
• Customize desktop applications at the India office to align with user requirements.
• Escalate unresolved issues to the appropriate level of support personnel.
• Follow up with clients within the India office to ensure the functionality of their systems post-resolution.
• Report customer feedback and identify potential product improvement opportunities for staff at the India office.
• Assist in the creation of technical documentation and manuals, emphasizing processes within the India office.
• Demonstrate the ability to perform network layer 1 support (rack and stack, trace cables, etc.) services at the India office, ensuring robust and reliable network infrastructure.
• Work on network switch configurations, including setting up new devices via command-line interface (CLI), upgrading IOS code, and port configuration within the India office.

What we're looking for

• Demonstrated work experience as a Desktop Support Engineer, Network Support technician, or in a similar role, preferably within the country of India.
• Hands-on expertise in Windows/Linux/Mac OS environments, specifically applied in the context of the India office.
• Proficient knowledge of office automation products and computer peripherals, including printers and scanners, relevant to the India office.
• Familiarity with network and network security practices, with a focus on the India office environment.
• Capable of performing remote troubleshooting and providing clear, effective instructions, particularly for the India office.
• Strong problem-solving and multitasking skills applicable to all activities within the India office.
• Customer-oriented attitude with a commitment to delivering excellent services. 

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