Sales & Product SME (Medicaid)

Summary

The Sales & Product SME bridges sales, product, and demo engineering by designing realistic demo scenarios, defining business outcomes, and representing the user perspective. This SME ensures all demos align to practical workflows, working closely with the Demo COE, Product, and Infra teams. This role is strictly involved in the development of the product and does not involve access to Protected Health Information (PHI) & Personally Identifiable Information (PII) or any secured/confidential client data. The work is limited to application development and does not include handling or processing of sensitive health information.

Key Responsibilities

•    Author, document, and maintain detailed demo scenarios, scripts, and storyboards tailored to workflows (claims, enrollment, eligibility, pharmacy, provider).
•    Curate and validate synthetic demo data.
•    Collaborate with engineers to ensure all scenarios reflect actual product capabilities and value.
•    Define talk tracks, metrics for demo success, and acceptance criteria.
•    Lead or co-lead client demos, gathering feedback, and iterating scenarios/templates accordingly.
•    Train Sales and Product teams on demo delivery and scenario alignment to business requirements.
•    Capture post-demo feedback and contribute to knowledge and template updates.

Qualifications

•    Over all experience should be minimum 14+ years.
•    Experience in healthcare product management/consulting.
•    Deep understanding of claims adjudication, provider, or PBM processes.
•    Exceptional communication, documentation, and presentation skills.
•    Experience with SaaS or demo environments is a plus.