Business Process Analyst - LA Medicaid Operations

Date: Aug 20, 2025

Location:

Baton Rouge, LA, US, 70809

Req ID: 32269

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Join our team supporting Louisiana Medicaid operations, where you’ll play a key role in driving efficiency and service quality. In this role, you’ll document business requirements, map critical processes, and use data insights to improve performance, ensure SLA compliance, and align labor capacity with operational demand.

Your role in our mission

Gather, validate, and document business requirements while maintaining clear traceability.
Map and model processes across multiple operational areas, including Call Center, Provider Enrollment, and Prior Authorizations.
Support labor demand forecasting, capacity planning, and SLA management.
Develop and maintain Excel and Power BI dashboards, KPIs, and heat maps.
Analyze performance data to identify trends, risks, and opportunities for improvement.
Contribute to quality and process improvement initiatives (e.g., Six Sigma).
Assist with testing, issue resolution, and implementation of new processes.
Prepare clear reports and executive-level summaries to support decision-making.

What we're looking for

High school diploma/GED required; bachelor’s degree in business, analytics, or related field preferred.
4+ years of experience in business process support, analysis, or improvement.
Strong skills in process mapping/modeling, advanced Excel, and Power BI.
Prior experience with Medicaid or healthcare operations is a plus.
Excellent analytical, communication, and presentation skills.

What you should expect in this role

Office-based role in a collaborative setting.
Frequent cross-functional teamwork and direct client interaction.
Work schedule is Monday through Friday, standard business hours (8:00 AM – 5:00 PM CST), with flexibility to support critical project timelines and client deliverables

Employee Benefits & Perks:

Health benefits (medical, dental, and vision) begin on Day 1 of employment.
401(k) with company match and additional benefits become available within the first few months.
Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
Career growth and advancement opportunities are encouraged and supported.
A company-provided computer is supplied for work use.

The pay range for this position is $41,400.00 - $59,100.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.