Provider Enrollment Supervisor - Baton Rouge, LA (Hybrid)

Summary

As a Provider Enrollment Supervisor at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

The Provider Enrollment Supervisor is responsible for the day-to-day operational leadership, performance and development of the Provider Enrollment team. The Provider Enrollment team is responsible for receiving and processing applications for provider participation in the Louisiana Medicaid program. Primary responsibilities include oversight of receiving and processing provider applications, processing file maintenance requests, maintaining electronic provider files, and answering provider questions regarding enrollment-related matters.

Your role in our mission

• Effectively manage a team that can range from 15-20 plus Provider Enrollment Specialists
• Perform and manage administrative duties such as employee performance, training, evaluations, corrective actions, and time management. 
• Manage day-to-day operations for provider enrollment processors performing enrollment, credentialing, screening and/ or related verification activities.
• Perform all admin tasks for direct reports (hiring, salary administration, performance reviews, etc.)
• Work closely with the Louisiana Department of Health (LDH) provider enrollment leadership
• Work with other GWT staff (systems, project team and operational leadership)
• Ensure all contractual Service Level Agreements (SLAs) and Key Performance Metrics or deliverables are met
• Work closely with LDH/GWT leadership
• Develops all desk-level procedures for use by the Provider Enrollment Team
• Oversees the compilation of Provider Enrollment statistics for the Louisiana Department of Health (LDH)

What we're looking for

• High school diploma with two years of experience working in provider enrollment, credentialing, and Medicaid; bachelor's degree is preferred
• Strong problem-solving skills with the ability to lead team members
• Experience with adhering to established processes and understanding Service Level Agreements when working in a fast-paced environment
• Strong customer service skills with an emphasis on written and oral communication for providing resolutions 
• Basic computer literacy and system navigation skills

What you should expect in this role

• Work Environment: This is a hybrid role. You will be required to work at least 2-3 days per week on-site, but could increase based on business needs.
• Training: Approximately 2 weeks on-site.
• Assessment Requirement: Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process.
• Video Requirements: Video cameras must be on during all interviews and throughout the first week of orientation.
• Internet Requirements for Telework/Hybrid Roles: To work effectively in a telework or hybrid position with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for the best performance. To test your internet speed:   
• Go to Google.
• Search for Internet Speed Test or click here.

 The deadline to submit applications for this posting is September 28, 2026. 

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