Operations Supervisor Healthcare Onsite Camphil, PA

Summary

At Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Gainwell empowers you to help clients deliver better health and human services outcomes using innovative technology and solutions, enabling you to design your career for growth, new possibilities, and refinement of your valuable skills. Here are the details on this position.​

Your role in our mission

• Supervise and coordinate daily activities of claims representatives, call center staff, mailroom personnel, and operations support staff, including staffing, scheduling, attendance, productivity, cross-training, hiring, onboarding, and training.

• Monitor workloads, workflows, productivity, and service level agreements (SLAs) to ensure timely, accurate, and efficient claims processing and call center operations across supported states and functions.

• Coach and evaluate staff performance, establish priorities and goals, identify training needs, provide feedback, and implement corrective actions as needed to maintain quality and operational effectiveness.

• Serve as a primary point of contact for client concerns and escalated customer service issues, complex or disputed claims, and operational challenges, ensuring timely resolution and professional communication.

• Analyze operational reports and performance metrics, identify process improvement opportunities, maintain procedures and documentation, support claims processing and mailroom functions, and ensure compliance with applicable state, federal, client, and organizational requirements.

What we're looking for

• Minimum of three (3) years of leadership experience, with experience supervising staff in claims processing and call center operations.

• Minimum of four (4) years of claims processing experience, including government or private-sector healthcare claims, Medicaid claims, insurance, and medical terminology.

• Strong written and verbal communication, interpersonal, customer service, and problem-solving skills, with the ability to resolve inquiries professionally and effectively.

• Proficiency in Microsoft Office, basic help desk software, and computer-based analysis tools, with knowledge of claims handling policies, procedures, and applicable requirements.

• Excellent organizational, time management, and multitasking skills, with the ability to prioritize competing demands, meet deadlines, maintain attention to detail, and protect confidential and sensitive information.

What you should expect in this role

• On site office in Camphill Pennsylvania, Mon-Friday 8:00 AM –5:00 PM, Eastern Time

• Strong interpersonal skills to interact with team members. 

• Ability to keep sensitive and confidential material private. Adheres to security policies and procedures.

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“The deadline to submit applications for this posting is 11/30/2026.”