Healthcare Operations Supervisor- PA

Date: Apr 5, 2024

Location:

Camp Hill, PA, US, 17011-3718

Req ID: 22506

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

This in-office position is for the Pennsylvania Title XIX MMIS account in Camp Hill, Monday through Friday, ~7:00 AM – 4:00 PM. This Computer Operator Supervisor position would include supervising functional areas along with but not limited to ensuring the timely and accuracy of printing and mailing of daily letters, daily production of plastic ID cards, scanning claims, troubleshooting issues and errors that occur, cleaning of computer hardware, lifting of supply boxes weighing up to ~40 pounds, and entering figured into spreadsheets.

Your role in our mission

Supervises functional areas or department account leads on smaller sized or segment of larger accounts to ensure that business solution objectives are met.
Develops demand forecasts with account teams to assist functional areas or departments in planning and delivering end-to-end services.
Works with functional areas or departments to interpret and plan projects or workload forecasts. Identifies and oversees resolution of account specific service problems including prioritizing work requests.
Monitors and approves expenditures for accounts in line with the established policies and procedures. Oversees spending for adherence to budget, recommends variances as needed.
Works closely with management team, lines of service and clients to help manage complex relationships between delivery and consumer groups to ensure good client relations.
Identifies and monitors service improvements to increase customer satisfaction. Supervises and ensures delivery of projects meet client and company expectations and needs.
Partners and collaborates with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers, and terminations to manager.

What we're looking for

Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in business administration, engineering, information systems or related field preferred
Six or more years of support services, project, or program experience
Two or more years of leadership experience
Experience working with the technology industry
Experience working with company products and operating systems

What you should expect in this role

Good project management skills.
Good analytical and problem-solving skills.
Good interpersonal skills to interact with customers and team members.
Good communication skills
Leadership and organizational skills.
Ability to work in a team environment.

#LI-ONSITE #LI-JW1

The pay range for this position is $55,500.00 - $79,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.