Application Delivery Manager

Summary

An Associate Manager in Application Delivery is responsible for overseeing the successful planning, execution, and delivery of software applications within an organization. This role typically involves managing a team of developers, testers, and other IT professionals to ensure that projects are completed on time, within budget, and meet the required quality standards. The Associate Manager works closely with stakeholders to understand their requirements, develop project plans, and coordinate resources. They also ensure that best practices in software development and project management are followed, including agile methodologies, risk management, and continuous improvement. Additionally, they may be involved in performance management, mentoring team members, and reporting on project progress to senior management. Strong leadership, communication, and technical skills are essential for success in this role.

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Essential Job Functions

• Supervises applications business development and account management teams in building and maintaining strong, positive business partner relationships with the client(s) or potential clients.
• Oversees end to end service delivery ensuring that account specific objectives for applications services are met on large accounts; develops account operational plans; reviews and resolves issues and problems related to staffing and estimating, client concerns, and center operations.
• Ensures fiscal control by developing, monitoring and adjusting small to medium account budgets and forecasts to achieve account financial targets including revenue, cost, margin and operating income objectives.
• Ensures client relationships and satisfaction are maintained by meeting current and potential applications needs, ensuring contract compliance, developing long term application strategies and monitoring and resolving client satisfaction survey results.
• Collaborates with account teams on applications business development growth strategies within existing accounts; formulates and executes designed business development plans to meet growth targets to increase revenue and market share while continuing to grow and expand accounts, leverages the use of innovation, works with account management teams and service delivery resources to identify and develop solution opportunities and ensure appropriate implementation of customer solutions.
• Understands and leverages operating models to ensure that the appropriate, dedicated shared, on-site, off-site, offshore contractor and company resources are available to meet client needs.
• Maintains expertise in management of client relationships and applications outsourcing, practical understanding of applications development methodology, best practices and principles, while sharing and collaborating with other team members.
• Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers and terminations to manager.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in computer science, management information systems, accounting or related field preferred
• Six or more years of applications development experience
• Two or more years of leadership experience
• Experience working with customer technology and support requirements
• Experience working with application development and maintenance best practices
• Experience working with generally accepted accounting principles and accounting software

Other Qualifications

• Leadership skills to coordinate, oversee, develop and lead team members
• Good communication skills
• Good interpersonal and presentation skills for interacting with team members and clients
• Good analytical and problem solving skills
• Good organization skills to balance and prioritize work
• Ability to work independently and as part of a team

Work Environment

• Hybrid environment
  
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