Delivery Manager

Summary

Your role in our mission

Essential Job Functions Manages applications business development and account management teams in building and maintaining strong, positive business partner relationships with the client(s) or potential clients. Manages end to end service delivery ensuring that account specific objectives for applications services are met on large accounts; develops account operational plans; reviews and resolves issues and problems related to staffing and estimating, client concerns and center operations. Creates alternative approaches for client needs as warranted. Ensures fiscal control by developing, monitoring and adjusting medium to large account budgets and forecasts to achieve account financial targets including revenue, cost, margin and operating income objectives. Recommends and implements changes or adjustments as appropriate. Ensures client relationships and satisfaction are maintained by meeting current and potential applications needs, ensuring contract compliance, developing long term application strategies and monitoring and resolving client satisfaction survey results. Creates and implements alternative strategies as needed. Collaborates with account teams on applications business development growth strategies within existing accounts; formulates and executes designed business development plans to meet growth targets to increase revenue and market share while continuing to grow and expand accounts, leverages the use of innovation, works with account management teams and service delivery resources to identify and develop solution opportunities and ensure appropriate implementation of customer solutions. Understands and leverages operating models to ensure that the appropriate, dedicated shared, on-site, off-site, offshore contractor, and company resources are available to meet client needs. Maintains expertise in management of client relationships and applications outsourcing, understands applications development methodology, best practices and principles, while sharing and collaborating with other team members. Uses appropriate practices and principles as warranted for client situations. Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines. Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary. Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in computer science, management information systems, accounting or related field preferred Nine or more years of applications development experience Five or more years of leadership or supervisory experience Experience working with contracts and finance and accounting Experience working with computer industry Experience working with company products and services Experience working with computer systems and their use Experience working with customer technology and support requirements Experience working with application development and maintenance best practices Experience working with generally accepted accounting principles and accounting software Other Qualifications Good leadership skills to coordinate, oversee, develop and lead team members Strong communication skills Relationship building skills Strong interpersonal and presentation skills for interacting with team members and clients Strong analytical

What we're looking for

What you should expect in this role