Letter Manager

Summary

As a Letter Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Summary
Assists in the gathering and organization of business requirements for each identified letter template and its integrated solutions (batch jobs, workflow, etc.). Serves as the liaison between technical personnel and business area (client and end users) during the design, development, testing and deployment of letter solutions.

Essential Job Functions

• Facilitates meetings with client resources to clarify and document letter requirements for all areas of the MMS
• Using the Cincom Eloquence Letter Manager authoring tool, develops letter templates with both ad hoc and batch triggers, variable text and re-usable database retrieval components, and specific delivery methods
• Assists in the creation of test cases, test data and analysis of test results pertaining to letter generation and delivery
• Assists in the implementation of user training tools and documentation regarding letters
• Assists in all process steps to deliver letter solutions from design, development, unit testing, to deployment in each of the higher environments

What we're looking for

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience 
• Bachelor's degree in business administration, information systems, or related field preferred 
• Three or more years of business analysis experience 
• Experience working with the interface of information technology with functional groups within an organization
• Experience working with business processes and re-engineering
• Experience working with computer programming concepts and basic language

Other Qualifications 

• Interpersonal skills to interact with customers and team members
• Communication skills 
• Analytical and problem-solving skills 
• Presentation skills to communicate with management and customers
• Personal computer and business solutions software skills (Microsoft Word, Excel required, SQL highly preferred) 
• Ability to work in a team environment with multiple team members and the ability to multi-task
• Willingness to travel

What you should expect in this role

• Fast-paced, challenging and rewarding work environment.
  Work life balance.    
  Hybrid Office environment.
  Will require late evening work to overlap US work hours.
   
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