Technical Writer

Summary

As a ​Technical Writer at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Essential Job Functions

• Researches, writes, edits, and proofreads complex technical data for use in documents or sections of documents such as manuals, procedures and specifications to provide clients with information regarding technical areas in a less technical way.
• Determines the scope and timeline of new documentation projects in order to plan projects. Coordinates project plans, determines resources, etc.
• Interviews programmers, engineers, developers, and other technical personnel. Reads previous documentation and design notes, and uses computer based training or company technical products to gather and research complex technical information for use in complex documentation.
• Writes, organizes, enters and compiles complex online help files to support end users.
• Creates, compiles, and delivers complex system/software developmental documentation packages including, but not limited to narratives, logic diagrams, input and output samples, input preparation instructions, job setup information, etc., from technical project team inputs, system requirements analysis, system design specifications, technical system design, technical procedure development, configuration control requirements, test and training specifications, and programming notes.
• Assists in establishing style guidelines and standards for texts and illustrations to meet business needs.
• Provides leadership and work guidance to less experienced personnel.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in communications, journalism, technical writing or related field preferred
• Six or more years of technical writing experience
• Experience working with desktop publishing, word processing, and on-line documentation software
• Experience working with industry writing style such as grammar, sentence form, and structure
• Experience working with company software products

Other Qualifications

• Strong communication skills
• Personal computer and business solutions software skills
• Strong proofreading and editing skills
• Ability to convert technical knowledge into easily understood terms
• Ability to work independently and as part of a team

Work Environment

• Office environment

What we're looking for

What you should expect in this role

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