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Customer Service Representative-Hybrid

Date:  Sep 21, 2022

Conway, AR, US, 72034-9501

Req ID:  12852

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 



Customer service professional responsible for answering claims and eligibility related questions from physicians, hospitals and other medical providers that participate in Rhode Island Medicaid.  Additionally, providing updates to members on Benefit Plan Choice Selection.  Answering the customer inquiries to ensure processing is in accordance to billing procedures.  Follow up with supervisor and/or provider representatives on more complex, non-routine customer inquiries, including member requests and concerns.   Responsible for follow up and call resolution including call backs and closing call references.  Excellent verbal communication skills required.  Previous medical or medical billing experience is a plus, but not necessary.

Your role in our mission

  • Answer inbound calls from the Rhode Island Medicaid provider and member network.  Providing excellent oral communications with quality customer service.  Follow through on responding and resolving all calls.
  • Address billing and eligibility questions and commit to follow up necessary to resolve. 
  • Create and manage call logs.  Proving excellent written communications.  
  • Provide excellent customer service to include offering added assistance as appropriate.  This Includes becoming familiar with web service offerings in order to direct a provider to these offerings.
  • Train and support peers and new team members

What we're looking for

•    Two years or more of customer service experience, either face-to-face or by phone.  
•    Detail oriented
•    Prompt and reliable
•    Good typing and computer skills  
•    Excellent verbal communication and Customer Service skills​​​​​​​

What you should expect in this role

  • Hybrid-  Conway, AR
  • M-F 8:30-5:00


The pay range for this position is $28, 435 - $35, 565 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.


We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.


Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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