Call Center Representative - Remote Arkansas

Date: Apr 23, 2024

Location:

Conway, AR, US, 72034-9501

Req ID: 24419

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Insurance/Healthcare job family utilizing Call center knowledge and expertise on insurance and healthcare. Develops and implements general insurance and health policies in accordance with state and federal laws. Provides expertise to Provider’s regarding enrollment and CVO activity as it pertains to their submitted application. Responds to provider questions with intention to resolve problems/issues. Provides support and direction to caller/provider to locate information in GAMMIS for current and future needs. Advises provider on status relating to needed documents for final review and disposition of application.

Your role in our mission

Handle Inbound calls from providers regarding CVO/Provider Enrollment
Creates CTN for each call as a record.
Escalate Concerns and issues to management as needed.
Participates productively as a member of a team.
Completes tasks beyond general support level.
Accepts instruction and direction from leadership. Ability to manage tasks and assignments without detailed direction.
Identifies, prioritizes, and resolves some issues independently, and escalates more complex questions or issues appropriately.
Complies with contract requirements, business unit rules and related legal regulations.
Great communication skills and phone etiquette.
Highly detail-oriented with strong attention to detail

What we're looking for

High school diploma or G.E.D.
1-2 years of working experience in Contact (Call) Center.
Healthcare background preferred
CxOne, Avaya or previous call enter software experience a plus
Technical proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams), and web browsers (Edge/Chrome)

What you should expect in this role

Candidates must be residents of Arkansas to be eligible for the remote position based in the state.
Successful completion of a pre-employment assessment to call center operations.
Work operation is Monday - Friday, from 6:00 AM to 6:00 PM CST.
Video cameras must be used during all interviews, as well as during the initial week of orientation.
In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
To Test your internet download and upload speed:
- Go to Google
- Search for Internet Speed Test or click here.

#LI-REMOTE #LI-JA1 #LI-CM1

The pay range for this position is $28,500.00 - $40,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.