Director, SGS Program Management

Summary

Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, flexibility, learning, and career development. You’ll have the opportunity to add to your technical credentials and certifications while enjoying a great company culture above all.

We are looking for a talented Program Director, who will be responsible for leading an on-site team, with the consistent training/mentoring of junior colleagues.  This individual will be considered a subject matter expert for the client, and will be responsible for approvals of various deliverables and annual/monthly budgets.

What we're looking for

We are seeking a Program Director with a go-getter mentality who would be responsible for the successful sales and delivery of Gainwell services to State/Government client(s) in accordance with contract requirements. This individual will oversee routine delivery of client services and day-to-day management of client relationships as well as overall revenue. This individual will also be responsible for growing contracts and ensuring all service-level agreements are met.

Your role in our mission

Essential Job Functions

• Subject matter expert in regards to contracts, strong knowledge of state codes as well as State/Federal Legislations
• Ability to lead client meetings and engage various stakeholders while having strong presentation skills
• Introduces, negotiates, and implements new projects to expand scope of engagement
• Serves as the primary liaison with clients, and is responsible for overall client satisfaction
• Engages in the strategy and development of government affairs programs, specific to assigned account(s)
• Works with Operations and IT resources as well as leaders to ensure key client deliverables, SLAs, and mitigate risks 
• Identifies sources of revenue through process improvements, client relationships, local policy initiatives, and strategic agendas and partnerships
• Monitors competitor landscape through constant review of competitor activity or wins. Tracks legislative and regulatory initiatives through consistent reporting
• Day-to-day knowledge of State Information System initiatives, (including MES, MITA) related module education, bidding, partnering, and implementation project management
• Establishes and implements short- and long-term strategies to deliver services to customers within reasonable schedules and budgets
• Establishes and communicates goals and objectives, defines methodologies, while communicating broadly to help ensure overall coordination for cross-functional teams

Basic Qualifications

• 6+ years of account management experience (Health Insurance or Healthcare)
• 5+ years project management experience
• 5+ years experience directly managing staff
• 5+ years Medicare OR Medicaid experience 
• Active PMP - OR willing to obtain within 1 year of employment

What you should expect in this role

• Fully Remote (within the US)
• Candidates MUST be willing to work CST hours
• Travel may be required up to 25% for client meetings