State Contract Program Director

Date:  May 23, 2023

Des Moines, IA, US, 50309-1610

Req ID:  15072


As the leading provider of technology services and solutions for the healthcare industry, Gainwell has over 50 years of proven experience in offering our clients scalable and flexible solutions for their most complex challenges.. Its people.

What we're looking for

We are seeking a Program Director with a go-getter mentality (WITHIN THE DES MOINES IOWA REGION) who would be responsible for the successful sales and delivery of Gainwell services to Government client(s) in accordance with contract requirements. This individual will oversee routine delivery of client services and day-to-day management of client relationships and overall contract of P&L.

Your role in our mission

Essential Job Functions

  • Introduces, negotiates, and implements new projects to expand scope of engagement
  • Serves as the primary liaison with clients, and is responsible for overall client satisfaction
  • Engages in the strategy and development of government affairs programs, specific to assigned account(s)
  • Works with Operations and IT resources as well as leaders to ensure key client deliverables, SLAs, and revenue goals are met/exceeded
  • Identifies sources of revenue through process improvements, client relationships, local policy initiatives, and strategic agendas and partnerships
  • Monitors competitor landscape through constant review of competitor activity or wins. Tracks legislative and regulatory initiatives through consistent reporting
  • Ensures up to date and thorough tracking of state Information System initiatives, (including MES) related module education, bidding, partnering, and implementation project management
  • Establishes and implements short- and long-term strategies to deliver services to customers within reasonable schedules and budgets.
  • Establishes and communicates goals and objectives, defines methodologies, while communicating broadly to help ensure overall coordination for cross-functional teams.


Basic Qualifications

  • 6+ years of account management experience (within one of the following areas: Health Insurance, Government, Client Service/Business to Business, Health Policy)
  • 5+ years project management experience
  • 2+ years’ experience directly managing staff
  • 2+ years Medicare and Medicaid experience — MITA experience preferred
  • Project management Certification (PMP) Strongly preferred


Additional Job Functions (As Needed)

  • Advanced ability to manage projects with demonstrated knowledge and experience in project management techniques, software, and tools, including Lean and Six Sigma
  • Supervisory oversight of additional account management staff, with responsibility for hiring, training, development, and performance management


What you should expect in this role

Work Environment

  • Hybrid Schedule, within the Des Moines, IA area