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Date:  Jun 16, 2022

Indianapolis, IN, US, 47906

Req ID:  9650


Job Description

Job Description:  

This leadership position is responsible for provider enrollment, education and outreach programs, responding to telephone and written inquiries for the provider/recipient community for the Indiana Medicaid Program and fiscal agent programs.  The team consists of approximately 50 employees.   The director will develop and maintain positive relationships with the customer, medical associations and providers; ensure contractual requirements are met and motivate the team to provide excellent customer service.


•    At least two (2) years of experience managing provider relations functions for a Medicaid program or other government health care program, or private sector health care payor.
•    3 years prior leadership experience
•    Prior experience in being a leader of leaders
•    Must demonstrate excellent customer service skills
•    Demonstrated background in finance and/or accounting
•    Must demonstrate excellent verbal (incl formal presentation) and written communication skills 
•    Demonstrated business results achieved as a leader
•    Strong PC skills
•    Demonstrated experience in quality improvement, personal empowerment, change management, diversity and teamwork.
•    Demonstrated ability to manage against service level agreements and meet contractual obligations for client services

Job Specific Skills/Essential Functions:

•    Establish objectives and plans for the organization’s operations
•    Control activities through subordinate managers or by direct supervision.
•    Develop, administer and control the budget and P&L for the organization.
•    Ability to evaluate the performance of subordinates.
•    Ability to administer compensation.
•    Ability to hire and fire employees.
•    Ability to develop positive relationships with other Gainwell Technologies units, State staff, medical associations, and providers.
•    Ability to manage and improve the performance of the provider enrollment team.
•    Ability to manage the provider/recipient call center operations; enhance call center functionality and implement cost saving initiatives.
•    Manage diverse team of provider representatives, ensure quality and timeliness of oral and written correspondence
•    Interact with other Title XIX directors to share and leverage information
•    Ability to deliver formal presentations to large and small groups
•    Must be proactive and stay current in advanced CRM techniques and develop business case(s) for implementing cost savings/performance enhancement opportunities
•    Must provide input to monthly status and contract monitoring reports
•    This position will be measured primarily on ability to develop business relationships and to meet contractual obligations 

Work Environment

  • Office environment

Job Description


Nearest Major Market: Lafayette

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