Provider Support Operations Manager - Indianapolis, IN - Hybrid

Date: Sep 11, 2025

Location:

Indianapolis, IN, US, 46204-1077

Req ID: 32723

Work Mode: Occasional onsite (1-2 days per week recurring)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Gainwell Technologies is seeking a Provider Support Operations Manager to lead and optimize our Provider Service Desk operations in support of healthcare programs. In this hybrid role based in Indianapolis, IN, you will manage a team responsible for resolving provider inquiries, claims issues, enrollment questions, and customer service escalations tied to Medicaid and healthcare operations.

This leadership position requires strong knowledge of provider relations, healthcare customer service, and claims management along with the ability to drive efficiency, compliance, and continuous quality improvement. Reporting to the Account Delivery Manager (ADM), you will play a critical role in enhancing provider experience, improving turnaround times, and ensuring contractual service-level goals are consistently met.

Your role in our mission

Lead Service Desk operations to ensure timely resolution of provider inquiries
Manage staff performance, workload distribution, and productivity to meet contractual requirements.
Collaborate with business units (TPL, Provider Relations, Enrollment, Finance, Claims, and EDI) to resolve provider issues effectively.
Provide transparent, data-driven insights through reporting, dashboards, and continuous quality improvement.
Ensure compliance with state and federal healthcare regulations while promoting provider satisfaction.

What we're looking for

Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent experience).
3+ years of leadership experience in healthcare operations, customer service, or provider support.
Knowledge of Medicaid processes, provider relations, enrollment, claims, and inventory management.
Proven ability to analyze data, identify trends, and implement operational improvements.
Strong communication, collaboration, and organizational skills with the ability to manage competing priorities

What you should expect in this role

Hybrid schedule: 2 days in-office (Indianapolis, IN) and 3 days remote.
A collaborative team environment where innovation, accountability, and growth are encouraged.
Opportunities for professional development through Gainwell’s leadership and technical academies.
Competitive pay and benefits, including flexible vacation, 401(k) match, health coverage, and tuition assistance.
A chance to build your career with an industry leader making healthcare work better for everyone.

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The pay range for this position is $79,000 - $112,900 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.