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Coordinated Care Analyst/Call Center

Date:  Nov 28, 2022

Jackson, MS, US, 39157

Req ID:  12650


Your role in our mission

  • Respond to basic client/member questions and/or forwards inquires to appropriate personnel.
  • Research client/member inquiries and respond to appropriate parties in a timely manner.
  • Ensure service level agreements (SLAs) are met or exceeded.
  • Process requests and update account history with results of inquiry to include proper documentation.
  • Perform data entry, assist with MSCAN/MSCHIP processing, and other inquires.

What you should expect in this role

  • High School diploma or equivalent; may hold two-year post-high school degree; bachelor’s degree preferred. 
  • Minimum of two years working experience in a customer service role.  
  • Prior office or clerical experience.
  • Experience working in healthcare, health insurance, Medicaid, managed care/coordinated care, or related fields is preferred. 
  • Basic understanding of utilizing a PC with Windows and Microsoft Office Experience.     

What we're looking for

  • Hybrid (both remote and office) at Ridgeland, MS location
  • Office environment
  • May require shift work

Nearest Major Market: Jackson Mississippi

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