Coordinated Care Enrollment Analyst

Summary

​As a Coordinated Care Enrollment Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
 

Your role in our mission

• Address client/member inquiries by responding to basic questions or directing them to the appropriate personnel.
• Research and resolve inquiries, ensuring timely responses to all relevant parties.
• Meet or exceed service level agreements (SLAs) by providing efficient and accurate support.
• Process requests and update account records, ensuring proper documentation of all interactions.
• Perform data entry tasks, assist with MSCAN/MSCHIP processing, and handle other related inquiries.
• Escalate complex issues or concerns to the team lead or supervisor as needed.
• Perform additional duties as assigned to support team objectives.

What we're looking for

• Education: High school diploma or equivalent required; an associate degree is a plus, and a bachelor's degree is preferred.
• Experience: At least two years of experience in a customer service role is required.
• Office Skills: Previous experience in an office or clerical setting is preferred.
• Industry Knowledge: Experience in healthcare, health insurance, Medicaid, managed care, or coordinated care is highly desirable.
• Technical Skills: Proficiency in using a PC, including Windows and Microsoft Office applications.
• Communication: Strong written and verbal communication skills, including professional phone etiquette.
• Harver Assessment: Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.

What you should expect in this role

• This position is onsite in Ridgeland, MS.
• The work schedule is Monday through Friday, 8:00 AM to 5:00 PM CST.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.

Employee Benefits & Perks:

• Health benefits (medical, dental, and vision) begin on Day 1 of employment.
• 401(k) with company match and additional benefits become available within the first few months.
• Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
• Career growth and advancement opportunities are encouraged and supported.
• A company-provided computer is supplied for work use.

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