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EDI Helpdesk Call Center Rep - Hybrid

Date:  Sep 22, 2022
Location: 

Jackson, MS, US, 39157

Req ID:  11407

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Your role in our mission

•    Answer inbound phone calls from providers and trading partners for Medicaid/Healthcare. 
•    Serves as 1st tier support for web portal navigation and login/password assistance
•    Use critical thinking to understand caller inquires related to claims, electronic data interchange, file submission/issues or web-account issues
•    De-escalate situations involving dissatisfied callers, offering patient assistance and support
•    Completes complex tasks, assignments, and defined processes with some level of independence

What we are looking for

•    High school diploma or G.E.D.
•    Bachelor’s degree preferred
•    Three or more years of customer service experience
•    Experience working with various internal departments and personnel
•    Experience working with fax machines, computer software, and telephone technology

What you should expect in this roleg for

•    Office environment
•    Hybrid (Both remote and office) at Ridgeland, MS location
•    Office environment


Hours
•    Monday-Friday, 8am-5pm

 

The pay range for this position is $29,800.00 - $37,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

 

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

 

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.


Nearest Major Market: Jackson Mississippi

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