IT Support Technician - On-site - Livermore, CA

Date: May 28, 2025

Location:

Livermore, CA, US, 94551

Req ID: 31091

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

We are seeking a skilled and customer-focused IT Support Technician to join our team. This role is responsible for installing and configuring IT equipment, performing PC refreshes, deploying new hire setups, managing device retirements, and supporting hardware/software troubleshooting. The ideal candidate will have strong technical knowledge, excellent communication skills, and a proactive approach to problem-solving.

Your role in our mission

Install, configure, and deploy IT equipment including laptops , monitors, docking stations, and peripherals.
Perform PC refreshers, equipment moves, and evice retirements with proper chain of custody.
Reimage laptops and ensure accurate inventory tracking.
Troubleshoot and resolve hardware and software issues, including Windows 10/11, Microsoft Office, Outlook, Teams, and basic printer maintenance.
Provide support for Active Directory tasks such as creating/modifying AD groups, user accounts, and service accounts.
diagnose and resolve network connectivity issues.
Schedule and manage appointments with end users via email, IM, or phone.
Maintan accurate documentation in the IT service desk system.
Deliver high-quality customer service in a fast-paced, dynamic environment.
Respond to and resolve IT support tickets using established procedures and diagnostic tools.
Perform routin install, move, add, and change (IMAC) activities.
Support project-based technical services, including hardware distribution and network equipment setup.
Provide basic user guidance to reduce recurring issues.
Stay current with relevant technologies and processes.
Update documentation as needed.

What we're looking for

2+ years of technical support experience.
2+ years of experoence with Actove Directory.
Technical training in IT or a related field preferred.
Experience with Windows operating systems and Microsoft Office Suite.
Familiarity with IT escalation procedures and service desk systems.

What you should expect in this role

This position is on-site at our Livermore, CA location.
May require shift work or weekend availability.
Video cameras must be used during all interviews, as well as during the initial week of orientation.
The deadie to submit applications for this posting is Monday June 30, 2025.

The pay range for this position is $43,300.00 - $61,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.