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Advisor Delivery Specialist

Date:  Nov 14, 2022

Madison, WI, US, 53784-0001

Req ID:  13348


Your role in our mission

Essential Job Functions

  • Oversees functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.
  • Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
  • Works with functional areas or departments to interpret and plan projects or workload forecasts.
  • Oversees and approves expenditures for accounts in line with established policies and procedures. Monitors and addresses budgetary compliance issues in relation to expenditures.
  • Manages complex relationships between delivery and consumer groups to ensure good client relations.
  • Identifies and leads service improvements to increase customer satisfaction. Oversees and ensures delivery of projects meet client and company expectations and needs.
  • Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
  • Supports developing new business proposals and introduces new technology to enhance business solutions.
  • Provides leadership and work guidance to less experienced personnel

Basic Qualifications

  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in business administration, engineering, information systems or related field preferred
  • Nine or more years of support services, project, or program experience
  • Experience working with the technology industry
  • Experience working with company products and operating systems

Other Qualifications

  • Good project management skills
  • Good analytical and problem solving skills
  • Good interpersonal skills to interact with customers and team members
  • Good leadership and organizational skills
  • Good communication skills
  • Good skills in managing to contracts and bugets
  • Good relationship building skills
  • Ability to work in a team environment
  • Willingness to travel

Work Environment

  • Office environment

What we're looking for

What you should expect in this role

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