Claims Examiner - Madison, WI

Date: Apr 21, 2025

Location:

Madison, WI, US, 53784-0001

Req ID: 29965

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

Your role in our mission

Essential Job Functions

Places outbound and receives inbound collection calls based on auto-dialer process to contact customers to assess status on outstanding loans.
Documents system with overview notes of call on account in order to keep accurate records of account history.
Handles company confidential data including customer account history in accordance with established policy and guidelines to ensure privacy of customer and client data.
Initiates standardized system generated collection letters to deliver clear information to customers.
Verifies and audits loan information to maintain quality record keeping.
Adheres to client's specification in granting due date changes to ensure that clients needs are met.
Facilitates customer payments through company identified systems to ensure that accounts are handled appropriately.
Performs maintenance for customer address and other demographic information changes to keep information up to date.
Resolves moderately complex customer disputes within pre-established guidelines.

Basic Qualifications

High school diploma or G.E.D.
Two or more years of credit collection experience
Experience working with the Fair Debt Collection Practices Act

Other Qualifications

Interpersonal skills to interact with customers and team members
Communication skills
Personal computer and business solutions software skills
Basic negotiation skills to set up re-payment schedules

Work Environment

Office environment

What we're looking for

What you should expect in this role

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The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.