Provider Enrollment Quality Analyst - Montgomery, AL

Date: Apr 24, 2025

Location:

Montgomery, AL, US, 36106

Req ID: 30240

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a CX Quality Assurance Associate, you will support our Provider Enrollment Quality team by ensuring the integrity, accuracy, and compliance of provider application processes and communications. In this role, you’ll contribute to our mission of helping clients improve the health and well-being of the communities they serve—particularly the most vulnerable populations.

Your role in our mission

Conduct quality reviews of provider enrollment applications to ensure compliance with federal and state policy guidelines.
Monitor and evaluate inbound and outbound provider-related phone calls for quality and adherence to protocols.
Ensure timely and accurate processing of enrollment applications, meeting all client-defined production and quality standards.
Interpret and apply enrollment policy guidelines from federal and state regulatory bodies.
Contribute to continuous improvement initiatives, audits, and special projects within the quality assurance function.
Assist in the development and delivery of training to support the QA program and ensure consistent application of standards across the team.

What we're looking for

Minimum of 2 years of experience in Provider Enrollment and/or Credentialing is required.
At least 1 year of experience performing quality assurance or quality analysis is preferred.
Strong verbal and written communication skills.
Excellent attention to detail, with the ability to collect, interpret, and analyze data effectively.
Proficient in Microsoft Office applications, especially Excel and PowerPoint.
Strong problem-solving and critical thinking skills.

What you should expect in this role

This is an onsite position based in Montgomery, AL.
Work schedule is Monday - Friday, from 8:00 AM - 5:00 PM.
Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.
Video cameras must be used during all interviews, as well as during the initial week of orientation.

Employee Benefits & Perks:

Health benefits (medical, dental, and vision) begin on Day 1 of employment.
401(k) with company match and additional benefits become available within the first few months.
Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
Career growth and advancement opportunities are encouraged and supported.
A company-provided computer is supplied for work use.

#LI-ONSITE #LI-JA1 #LI-CM1

The pay range for this position is $32,700.00 - $46,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.