Provider Relations Representative - Montgomery, AL

Date: Apr 23, 2025

Location:

Montgomery, AL, US, 36106

Req ID: 30250

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Provider Relations Representative - Montgomery, AL at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

As a Provider Relations Representative, you will serve as a key liaison between the Medicaid Agency and the provider community. In this role, you will:
•   Plan and lead educational workshops for a variety of provider types.
•   Conduct on-site provider visits to deliver individualized training and support.
•   Install and troubleshoot Provider Electronic Solutions (PES) software and promote the benefits of electronic claims submission, including training on the Medicaid Interactive Web Portal.
•   Provide training to Account and Medicaid staff on new programs, processes, or policy updates.
•   Respond promptly and professionally to written inquiries from both the agency and the provider community.
•   Effectively communicate information in a clear and concise manner, manage multiple priorities, work both independently and as part of a team, and quickly learn and retain complex information.

What we're looking for

•   High school diploma required; college degree preferred
•   Ability to travel up to 50% statewide (including bordering states within a 30-mile radius), with occasional nationwide travel. This includes 2–3 travel days per week and 1–2 overnight stays per month.
•   Background in medical billing, claims processing, or Alabama Medicaid is highly preferred
•   Proficiency in Microsoft Office applications (e.g., Word, Excel, PowerPoint)
•   Strong customer service orientation, with excellent written and verbal communication skills

What you should expect in this role

This is an onsite position in Montgomery, AL
Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.
Video cameras must be used during all interviews, as well as during the initial week of orientation.

Employee Benefits & Perks:

Health benefits (medical, dental, and vision) begin on Day 1 of employment.
401(k) with company match and additional benefits become available within the first few months.
Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
Career growth and advancement opportunities are encouraged and supported.
A company-provided computer is supplied for work use.

The pay range for this position is $32,700.00 - $46,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.