Senior Manager Business Process Outsourcing (Nashville, TN)

Summary

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. We are only considering candidates local to Nashville, TN at this time.

Your role in our mission

• Works with business development and information technology project team members to identify and respond to large, complex potential and current client needs. Meets with client(s) senior management to develop alliances, convey to client company's understanding of client business and related infrastructure.
• Oversees the development of operational strategy, propositions and metrics for large, complex clients.
• Oversees contract negotiations in conjunction with business development and application team.
• Forecasts future requirements for delivery resources for large contracts.
• Oversees vendor analysis and negotiations and manages vendor delivery in accordance with contract specifications. Oversees the design and development of procedures, practices, documentation for disaster recovery and problem control.
• Reviews existing business process outsourcing strategies and proposes changes/new strategies to gain efficiencies, increase quality and reduce costs in all facets of the outsourcing process.
• Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
• Prepares, recommends and oversees development of operating and personnel budgets. Monitors spending for adherence to budget plans, develops and recommends variances. Performs and/or oversees budget analysis.

What we're looking for

• Bachelor's degree higher degree in business administration, information technology, computer technology or related field preferred
• Twelve (12) or more years of business process outsourcing, consulting, or systems implementation experience
• Eight (8) or more years of leadership or supervisory experience
• Experience working with business processes, information technology applications and infrastructure, application delivery, management structures and reporting procedures, and integrating applications
• Strong presentation skills, analytical, and business process development, communication, negotiation, leadership, and the ability to identify improvement opportunities and convey understanding to client

What you should expect in this role

• This is a full-time permanent regular salaried (W-2) employee position based in the Nashville, TN area. Working 2-3 days per week in the local office is required.
• Monday through Friday work schedule (40 hours per week).
• Upward career advancement is possible and encouraged.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• For all hybrid positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload.  Greater speeds will of course provide better performance.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• The use of AI during interviews is prohibited. Applying does not guarantee an interview.
• This position is intended for pipelining. We will accept applications on an ongoing basis.

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