Call Center Supervisor - Newark, DE (On-site)

Date: Apr 22, 2024

Location:

Newark, DE, US, 19711-7515

Req ID: 24390

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Call Center Supervisor - Newark, DE (On-site) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details of this position.

Your role in our mission

Supervises functional areas or department account leads on smaller sized or segments of larger accounts to ensure that business solution objectives are met.
Develop demand forecasts with account teams to assist functional areas or departments in planning and delivering end-to-end services.
Works with functional areas or departments to interpret and plan projects or workload forecasts. Identifies and oversees the resolution of account-specific service problems including prioritizing work requests.
Monitors and approves expenditures for accounts in line with the established policies and procedures. Oversees spending for adherence to budget, and recommends variances as needed.
Works closely with the management team, lines of service, and clients to help manage complex relationships between delivery and consumer groups to ensure good client relations.

What we're looking for

Minimum of 4 years of experience managing provider relations functions for a Medicaid Program, other government healthcare program, or healthcare-related organization
Experience or training in member eligibility management and significant experience in a call center operation are required
A bachelor’s degree is required.
Experience working with the technology industry.
Experience working with company products and operating systems.

What you should expect in this role

Good project management skills
Good analytical and problem-solving skills
Good interpersonal skills to interact with customers and team members.
Good communication skills.

#LI-JW1 #LI-ON-SITE

The pay range for this position is $55,500.00 - $79,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.