Business Analyst - ServiceNow - Full time Onsite

Date: Nov 4, 2025

Location:

Oklahoma City, OK, US, 73107-2442

Req ID: 33576

Work Mode: Full-Time onsite (5+ days per week)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a Business Analyst - ServiceNow - Full time Onsite at Gainwell, you’ll play a key role in helping our clients improve the health and well-being of the members they serve — especially the most vulnerable in our communities. This full-time onsite position in Oklahoma offers the opportunity to connect your passion with purpose, working alongside teams that thrive on solving some of healthcare’s biggest challenges through innovative technology. Here are the details on this position.

Your role in our mission

Gainwell empowers you to demonstrate your expertise and help clients deliver better health and human services outcomes using cutting-edge solutions. In this role, you will:

Analyze, plan, design, document, and recommend improvements to business processes supporting client technology goals.
Serve as a liaison between clients, project managers, and technical teams to define, track, and communicate business requirements.
Build basic conceptual data and process models to support requirement gathering and solution design.
Create, execute, or analyze test scenarios to ensure client requirements are accurately reflected in system design.
Participate in technical reviews and inspections to ensure the “intent of change” is maintained throughout the project lifecycle.

What we're looking for

3+ years of experience translating technical goals and requirements into actionable business solutions.
Basic IT knowledge and familiarity with ServiceNow or other ITSM platforms (e.g., Jira, Remedy).
Experience with ticketing systems and understanding of reporting/dashboarding in ServiceNow.
Strong analytical and business process re-engineering skills.
Advanced proficiency in Microsoft Excel and other tools for quantitative analysis.
Excellent written and verbal communication skills to effectively engage with business leaders, clients, and technical personnel.
Ability to influence and collaborate across teams, translating technical concepts into digestible business insights.

What you should expect in this role

This is a full-time onsite role based in Oklahoma.
The position is expected to be onsite for at least one year, or until the manager determines readiness for a hybrid schedule in alignment with OHCA’s in-office requirements.
Video cameras must be used during all interviews.
This posting is intended for pipelining. This is a developing position therefore the job description is subject to change.
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#LI-ServiceNow
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The pay range for this position is $51,900 - $74,200 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.