Help Desk Technician Assistant (Onsite, Oklahoma City, OK)

Date: Oct 29, 2026

Location:

Oklahoma City, OK, US, 73107-2411

Req ID: 39294

Work Mode: Full-Time onsite (5+ days per week)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Your role in our mission

Essential Job Functions

Assist help desk agents with telephones issues and inquires to ensure needs are met.
Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

What we're looking for

Basic Qualifications

High school diploma or G.E.D.
One or more years of technical or customer support experience training in computer support preferred
Zero or more years of technical or customer support experience
Experience working with company products and operating systems
Experience with solving computer-related problems
Experience with company escalation policy

Technical (Hard) Skills

Operating Systems: Proficiency in Windows, macOS, and Linux, plus familiarity with mobile and cloud OS environments.
Hardware & Peripherals: Ability to diagnose and repair computer components, assemble parts, and troubleshoot printers, monitors, and docks.
Networking Fundamentals: Understanding of TCP/IP, DNS, DHCP, routers, and Wi-Fi setup to resolve connectivity issues.
Directory & Access Management: Experience with Active Directory (AD) for password resets, account creation, and domain joins.
Ticketing & Remote Tools: Experience using IT service management (ITSM) help desk software, remote-access tools, and asset tracking.
Security Basics: Knowledge of antivirus tools, firewalls, disk encryption, and patching.

Interpersonal (Soft) Skills

Problem-Solving: A systematic, analytical approach to breaking down and fixing complex technical errors.
Communication: Ability to translate complex tech jargon into clear, plain language for non-technical users.
Patience & Empathy: Staying calm and polite when assisting frustrated or stressed end-users.
Time Management: Prioritizing urgent system outages while handling a queue of multiple support tickets.

What you should expect in this role

On-site work schedule in Oklahoma City, OK (Monday - Friday from 8:00AM to 5:00PM)
Opportunities to travel through your work (0-10%)
Video cameras must be used during all interviews, as well as during the initial week of orientation
The deadline to submit applications for this posting is 10/30/2026

The pay range for this position is $27,200.00 - $38,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.