Recovery Case Specialist - Phoenix AZ - Onsite

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary
As a Recovery Case Specialist - Phoenix AZ - Onsite at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

• Review, analyze, and process estate recovery and trust recovery cases in accordance with program guidelines
• Examine legal, financial, and case documentation to ensure accuracy, completeness, and compliance
• Maintain detailed case records and update systems using Excel and internal case management tools
• Meet established productivity, quality, and SLA performance metrics
• Support investigative, collections, or recovery activities related to assigned cases
• Collaborate with internal teams to resolve discrepancies and ensure timely case progression
• Obtain and maintain Notary certification (company-paid), if not already certified

What we're looking for

• High School Diploma or equivalent (Associate degree or Paralegal Certificate strongly preferred)
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Excel
• Working knowledge of at least one of the following areas:Medicaid, Legal documents, Real estate or title documents, Collections, Investigations
• Ability to consistently perform in a metrics-driven, SLA-based environment
• Active Notary Public certification or willingness to obtain certification immediately upon hire (paid by the company)

What you should expect in this role

• Onsite position based in Phoenix, AZ
• Firm schedule: 8:00 AM–5:00 PM, Monday–Friday, with a 1-hour lunch (contractual requirement)
• After approximately 3 months of onsite training, performance will be reviewed
• Once fully competent, eligibility for a hybrid schedule (2 days onsite / 3 days remote), with occasional additional onsite days based on business needs
• Video cameras must be used during all interviews, as well as during the initial week of orientation.

The deadline to submit applications for this posting is February 10, 2026.

#LI-ONSITE #LI-JA1 #LI-CM1

The pay range for this position is $30,500.00 - $43,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.