Customer Support Representative

Date: Oct 17, 2024

Location:

Reno, NV, US, 89521-3103

Req ID: 27046

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Onsite office position includes supporting functional areas for the Nevada Medicaid account, Monday – Friday, 8:00 am – 5:00 pm. This role supports onsite job functions as well as functional areas within the Nevada Medicaid account. Supports and guides day-to-day onsite functions, ensuring efficiency and driving client satisfaction.

Your role in our mission

Overseeing the daily operations of the office, including managing supplies to be ordered, shipped or being received, creating and tracking tickets related to provider requests, business specific responsibilities (licensure, certificate of insurance, etc.), and answering and directing calls.
Ensuring a clean and organized workplace.
Assisting with planning and coordination for onsite meetings and events, and providing support to leaders and on-site staff.
Greeting visitors and managing visitor security and escorts within the office, and coordinating with external vendors, clients and property management.
Handling and processing of sensitive and confidential documents in compliance with established polies and procedures.

What we're looking for

Strong organizational skills to balance work and prioritize tasks.
Proficiency with the Microsoft suite of products, use of laptops, multiple monitors, and general office equipment.
Excellent interpersonal skills for communicating with internal and external persons of all levels.
Two or more years of administrative services experience.
Ability and discernment to make decisions and proactively solve challenges and to work independently with minimal supervision.

What you should expect in this role

Onsite 9850 Double R Blvd, Reno, NV 89521

Monday – Friday, 8:00 am – 5:00 pm.

#LI-ONSITE

# #LI-LS2

The pay range for this position is $43,700 - $62,500 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.