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Business Services Delivery Manager

Date:  Jan 24, 2023

Roseville, CA, US, 95747-6645

Req ID:  13130

Requisition ID: 13130


As a ​Business Services Delivery Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission


  • Principal manager for communication and coordination across all business service managers within the Contractor’s operation, as well as communication with DHCS and other contractors.
  • Primary point of contact for DHCS’ escalation of issues.
  • Manages communication and coordination across all functional areas or department account leaders on small to medium sized accounts to ensure that business solution objectives are met.
  • Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
  • Works with functional areas or departments to interpret and plan projects or workload forecasts.
  • Manages and approves expenditures for accounts in line with the established policies and procedures.
  • Manages complex relationships between client, delivery and/or consumer groups to ensure good client relations. Primary point of contact for client escalations.
  • Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs.
  • Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
  • Supports developing new business proposals and introduces new technology to enhance business solutions.
  • Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
  • Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.

What we're looking for

  • 2 years of government or private sector healthcare payer experience.
  • Exemplary customer service skills.
  • Excellent verbal, written and presentation communications skills.


  • Bachelors degree and a minimum of 4 years of management experience (additional relevant management experience may substitute for the degree on a year-for-year basis), including, but not limited to, administrative or program manager experience with an emphasis on customer and service delivery.

What you should expect in this role

  • Hybrid work schedule. 
  • Must currently live in the state of California. 
  • The office is located in Roseville, California. 


To harness the power of innovation, we invest in the development of diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to our company.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us.  Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

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