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CRM Business Analyst (Dynamics)

Date:  Nov 25, 2022

Roseville, CA, US, 95747-6645

Req ID:  14200

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.



As a CRM Business Analyst (Dynamics) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

  • Identifies risks/issues and provide input into mitigation plan
  • Help coordinate a business analyst team’s duties and activities on IT projects and nurture newer team members by providing guidance and support
  • Be a knowledgeable bridge between clients, project managers and technical staff to define, document and share business requirements and expected impact
  • Work with the client to develop business specs at the start of a technical project. Opportunity to demonstrate documentation skills
  • Analyze, plan, design, document or make recommendations to improve business processes to support client’s technology goals
  • Help verify that all requirements have been met by approving and validating test results
  • Analyzes customer information requirements and product specifications to define technical content strategy and plan including interaction with customers to analyze, define, test and implement technical solutions. Utilizes onsite customer support teams for problem root cause and resolution
  • Designs and develops written and/or visual product-related information, hard copy, web - (e.g., user/configuration/troubleshooting guides), and online information (interactive demos, help systems: integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers)

What we're looking for

  • Minimum of six (6) years of relevant experience required within a team structure. Healthcare experience required.
  • Integration Experience with Member, Provider, Web Services, and Web Portal
  • Basic analytical or relational database software — such as Excel or SQL — to quantify the anticipated impact of work
  • Ability to logically analyze complex processes and programs, troubleshooting and follow escalation procedures to resolution 
  • Ability to understand business processes quickly and be customer focused. Multitask oriented with ability to balance multiple concurrent assignments with minimal direct supervision 

What you should expect in this role

  • Onsite in Roseville, CA preferred
  • Remote options available for California residents
  • Team player who can work effectively in a team environment as a group member 
  • Ability to work flexible hours, if necessary  


The pay range for this position is $83,300.00 - $104,100.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.


We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.


Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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