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Care Coordination Lead - Roseville, CA

Date:  Mar 16, 2023

Roseville, CA, US, 95747-6645

Req ID:  15486

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 



As a Care Coordination Lead at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Gainwell empowers you to help clients deliver better health and human services outcomes using innovative technology and solutions, enabling you to design your career for growth, new possibilities, and refinement of your valuable skills. Here are the details on this position.​

Your role in our mission

  • Lead and oversee a team of care coordinators, including providing guidance and support in the day-to-day work of care coordinators. Provide input into performance evaluations
  • Assist management in care coordination quality and monitoring performance standards
  • Supports care coordinator in escalations
  • Collaborate with members/legal representative, health plan, and providers, community-based organizations (CBO), interpreters and others in accessing dental care
  • Work with members and providers to coordinate necessary dental and medical care
  • Leverage a variety of resources, or combination of resources, in order to assist the member in coordinating care
  • Remove barriers to care such as assisting with appointments, transportation, language assistance
  • Identify members with special needs or other identified target populations that are eligible for case management
  • Monitor members are actively receiving appropriate care/scheduled care and complete their goals  
  • Maintain and record decisions, actions, and outcomes for members receiving care coordination
  • Set up tasks and reminders follow up on missed appointments

What we're looking for

  • A minimum of three (3) to five (5) years of experience in a relevant Care Coordination position in the healthcare or insurance industry with Medicaid and/or Medicare knowledge is strongly desired
  • Previous lead or management experience in monitoring performance standards of a team and supporting client escalations
  • Clinical and/or Dental health experience is preferred. Strong knowledge of dental treatment authorization request processes, procedures, and documentation is preferred.
  • Professional or personal experience supporting individuals with disabilities, chronic illnesses, or experiencing homelessness preferred
  • Effective verbal and written communication skills, exceptional interpersonal, customer service, negotiation, and problem-solving skills
  • Exceptional attention to detail and strong organization skills with the demonstrated ability to manage multiple responsibilities and prioritize tasks related to project timelines to meet schedules, client deadlines, and delivery deadlines
  • Familiarity with care coordination methodology and the ability to work independently and in a team setting
  • Ability to build relationships with different types of people, including clients, caregivers, family members, community-based organizations, and members of the health care team
  • Strong understanding of cultural and linguistic competency
  • Education and experience:  Registered Dental Hygienist (RDH), BA, LMSW/LCSW/LMHC or RN/LPN degree preferred

What you should expect in this role

  • Must be a resident of California
  • Ability to work in a hybrid environment (1-2 times a week) and attend face-to-face meetings as needed






The pay range for this position is $48,400.00 - $69,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.


We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.


Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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