Early Career Quality Analyst - Roseville, CA

Summary

As a Early Career Quality Analyst - Roseville, CAat Gainwell, will be responsible for performing less complex quality assurance activities to ensure compliance with performance standards across the account. This analyst will interact with members of many different business units to ensure quality within processes and drive improvement activities. The ideal candidate will have experience with collecting data and conducting reviews of reports for contract compliance, leading projects for process improvement, be comfortable performing data analytics, and presenting information to various levels within the organization and externally (client/auditors). This position requires the use of many different software systems so the candidate must be proficient with basic technology such as Microsoft Office products and more advanced systems such as Customer Relationship Management (CRM)  systems and Medicaid Management Information Systems (MMIS) and contact center platforms.

 Here are the details on this position.

Your role in our mission

• Participates in the establishment and documentation of a tailored strategy quality plan in collaboration with the project manager, for the performance of contract compliance activities for assigned project or task. Maintains contract compliance documentation for projects and tasks to include quality metrics. Ensures documentation complies with established software development standards, policies and procedures or best practices.
• Conducts assessments and evaluations through analysis and interpretation of objective and subjective evidence to verify compliance to established standards and applicable quality plan. Determines level of process and product quality. Develops written reports of findings; escalates unresolved issues to higher level staff within quality for review.
• Evaluates work products to assess quality and report findings. Research alternative solutions to problems, determines proper approaches and makes verbal and/or written recommendations to appropriate parties. Assists in implementing recommendations as approved. Participates in special projects, external audits, and process improvements in support of contract compliance initiatives.
• Gathers, uses, and analyzes defect metrics data with assistance of higher-level staff within quality.  Conducts research and prepares analysis using written reports as directed. Provides recommendations regarding possible approaches to resolving defects.

What we're looking for

• Bachelor's degree or equivalent combination of education and experience.
• One or more years of auditing/quality experience.
• Experience working within a contact compliance (quality) unit and understanding of general quality principles.
• Experience working with project management and/or process improvement (Lean, Lean Six Sigma, etc.) methodology.
• ISO, ASQ, PMI, etc. certifications a plus.

What you should expect in this role

• Flexible hybrid schedule while working with an upbeat, encouraging, and experienced team.
  This requires 1-2 days per week in our Roseville, CA office and candidate must reside w/in commuting distance (1 hr driving)
• Opportunity to conduct contract compliance audits to report on performance, perform data analytics of data generated, and lead continuous improvement activities across the account.
• Develop and implement new processes or tools as needed to streamline and improve processes.

• Video cameras must be used during all interviews, as well as during the initial week of orientation
• Photo will be taken during screening for verification in all steps of the recruitment process.
• The deadline to submit applications for this posting is November 19, 2026

Please ensure you join all screenings, interviews and meetings from a quiet location with a stable internet connection. 

Video is required for screenings and interviews, so please test your camera and microphone in advance.

Do not use AI tools, virtual backgrounds/filters, or visual enhancements during the interview.